Terms and Conditions

ADMISSION, TICKETS AND REFUNDS

• By booking your ticket(s) to one of our events you agree to be bound by these Terms and Conditions. You will be emailed a Booking Confirmation and a ticket (electronic ticket). Tickets will be emailed to you on the email address registered with the ticket agent you made the booking through.
• In order to facilitate the security, safety and comfort of all guests the organizers and venue operator reserve the right to refuse admission.
• No admission without a valid ticket and/or wristband.
• All ticket types are non-transferrable. Tickets purchased from third party sources may not be genuine and therefore may not guarantee you entry to the event.
• All tickets are non-refundable, unless the event is canceled. This includes any additional tickets for day or evening entertainment. In the event of cancellation, only the face value of the ticket will be refunded not including booking fee. In this instance please refer to the ticket agent to obtain your refund.
• You must present your ticket with the barcode displayed in order to gain entry to the event. If the barcode is defaced or otherwise cannot be scanned, you may not be able to gain entry to the event. Once a barcode has been scanned and exchanged for a wristband or entry stamp it cannot be used again.
• We advise you not to show or post images of your barcode on social media as these could allow someone else access to the code, the first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would treat cash, the organizers accept no responsibility or liability for any unauthorized use of a ticket or barcode.
• The organizers and premises license holder/venue will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles.
• Certain tickets may require you to present valid identification in order to gain entry. Where this is the case, it will be stated during the ticket buying process and on the ticket itself.
• Wristbands removed from, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site or asked to purchase a new ticket. All wristbands issued by the organizer remain the property of Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events until the final day of the event.
• Any customers who arrive outside advertised check- in times may be required to wait before being allowed entry. Such wait times will vary, especially during busy periods.

AGE POLICY

• Specific elements of our events are for over 18 only and you will be asked for ID to access them.
• Accepted ID includes government issued ID, photographic driving license, proof of age card with PASS hologram or a passport. Photocopies, bank cards or IDs shown on your phone, will not be accepted.
• Children under the age of 10 must be accompanied by an adult at all times while at one of our events. All such children are the responsibility of their accompanying adult at all times while at the event. While we do not expect older children and teenagers to be with their parent or guardian at all times, we do expect them to know the location of their adult, and have means of contacting them, or agreed meeting points. The guardian is responsible at all times for minors, failure to monitor the behavior and activities of those in their care may result in eviction from the site.

GENERAL

• The special guest and stage line-up, and all billed attractions may be subject to change at any time without notice.
• Strictly no trading or other commercial activity, by any ticket holder, will be allowed at the event without the organizer’s prior written consent.
• Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events accepts no responsibility for goods or services purchased from third party traders.
• No alcohol is to be brought onto the venue site.
• Rubbish and other unwanted items must be disposed of using the bins and recycling points provided.
• The burning of plastics, bedding, tents, furniture is not permitted anywhere across the venue and could result in criminal charges being brought against anyone caught doing so.
• Anti-social behavior (including but not limited to any urination or defecation in places other than a toilet) will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.
• Strictly no animals will be allowed on the site.
• Some elements of our events may use pyrotechnics, lasers, smoke machines, loud music, strobe lighting and special effects. If you have any specific questions relating to your requirements, please contact us.
• All items found / recovered while at one of our events will be handed to venue security.
• No smoking is allowed at any Comic Con Arabia event at any time and in any location. No smoking at Comic Con Arabia includes traditional cigarettes, pipes, cigars, or E-cigarettes and any vaping product or device. You are welcome to step outside the exhibition halls to smoke in designated smoking areas.
• We ask that you email us directly for any support in relation to care providers, accessibility, or other specific disability support.

SECURITY AND SAFETY

• The event and the venue have a rigorous search process at the entrances into the venue, and you may be searched on entry. If you are found to be in possession of any prohibited items, these shall be confiscated, and you must immediately leave the venue and not be permitted entry to the event.
• Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events has a No Drugs Policy, and will strictly enforce our zero-tolerance policy. Anyone caught in possession of such substances, having refused the opportunity to destroy or dispose of them under our supervision, will be refused entry at the gates or ejected immediately from the event site.
• Drunken, disorderly, or aggressive behavior will not be tolerated by any event or venue staff; and may result in being ejected from the event site.
• Additional prohibited items include; knives (including locking knives), sound systems, glass bottles (excluding makeup and perfume), fireworks, explosives, BBQs, smoke and gas canisters, air horns, flares, any weapons or items we believe in our sole discretion to capable of injuring others, laser devices, drones and unmanned aerial vehicles, sky lanterns, or open bottles of any kind of liquid that can be consumed, food preparing equipment. At the search and entry point, ticket holders will be given the opportunity to give up prohibited items in their possession. All items found will be confiscated, and not returned. The event organizer and venue operator reserve the right to refuse entry or evict all persons found in possession of prohibited items.

MEDIA POLICY AND FILMING ON SITE

• Filming and Photography is allowed throughout the public site, for personal, non-commercial use on personal devices such as mobile phones, tablets and compact cameras. Such photography must be done respectfully to both your fellow visitors to the event, the event itself and the venue.
• Official media or event photographers will wear a Press/Media Pass; and no other professional or commercial filming or photography is permitted without prior consent from the event organizers.
• Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow event attendees and ask permission before taking any up-close shots. Please do not take pictures or videos of children other than your own or those in your party. If it is brought to our attention that a picture or video has been or is being taken without permission or without an official press pass, you will be required to delete the material and the photographer may be evicted from the event.
• Photographs taken at our events cannot be included in any sponsored programs or in any form of advertising without our specific approval and sign off.
• By entering the event you grant Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events permission to use your image in any publicity, marketing or promotional materials.
• As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.
• Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organizers.

MEET & GREETS (Influencers also called YouTubers, or Creators)

• We cannot guarantee that you will meet any specific influencers or VIPs at an event. This is applicable for both general and priority ticket holders.
• Some influencers or VIP may not be on a Meet & Greet stand at the event.
• Not all YouTubers will be at the event across every day, please ensure that you have checked the website to keep up to date with which days the YouTubers will be attending.
• Influencers, on occasion, will leave the event earlier than the promoted days, this is for reasons out of our control, and Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events will not be held responsible.
• Meet and Greet queue capacity is limited based on availability and time. Queues will be managed appropriately to ensure the safety and well-being of all customers, Influencers and VIPs.
• We do not publish Meet and Greet schedules before the event; however, stay tuned to all the social media handles for updates.

ESPORTS TOURNAMENTS

• Each team is required to have a dedicated person to provide details for tournament prize pools. On winning, Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events will only contact the dedicated person and make payment directly for them to allocate to team members.
• Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events will adhere to any PEGI ratings set for all tournament games, where required. ID will be required for tournament entry to any 18+ content.
• All official tournament announcements and information will be provided Comic Con Arabia dedicated channels, subject to prior approval.

PERSONAL DATA

• Unless you specifically consent to our using it for other purposes, we will only process the personal data you provide when you purchase tickets for our events for the purposes of operating the event, allowing you entry to the event, and for our own internal purposes (including, but not limited to, determining improvements that can be made to our future events.
• Except where the context requires otherwise, the terms of the privacy policy published on our website will apply to our processing of your personal data.
• We may refuse access if you do not comply with these terms and conditions or where after reasonable warning your behavior represents a danger to customers, staff or equipment.
• Persons who cause any damage to the venue, our property or third-party property, whether deliberate or accidental, while at the event will be liable for the cost of repair or replacement of the items.
• We don’t exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of our employees, agents or subcontractors OR for fraud or fraudulent misrepresentation.
• In the event that any part of these terms and conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.
• Failure by us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these terms and conditions.
• Relevant Kingdom of Saudi Arabia laws apply to these terms and conditions and any dispute between us arising out of or in connection with these terms and conditions will only be dealt with by the courts of the Kingdom of Saudi Arabia.
• We reserve the right to terminate your access to this Site and any use of Our online services at any time with or without cause or notice.
• Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events reserve the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the official event website & social media channels. Please check the FAQs section regularly for changes and to ensure you have up to date information as these are binding on you. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
• We reserve the right to transfer our rights and obligations under these terms and conditions to another company within our corporate group.

SOCIAL COMPETITIONS & COMPETITIONS

• We may run competitions from time to time on our social media accounts or for those who have purchased tickets to our events. Where we run those competitions, these terms and conditions will apply.
• To qualify for the draw, each entrant must follow the instructions in the specific social post/competition notification.
• All entrants must be 18 years old or over or have permission from their parent or guardian to enter the competition.
• For a ‘like’ and ‘share’ competition the entrant must ‘like’ the post and then share on his/her wall before the specified deadline to qualify for entry. Only a ‘share’ that can be seen by the date of the event will qualify.
• Each person is only entitled to one entry.
• The competition closing date is final and no further entries after this date and time will be counted.
• The winner will be picked at random from among the eligible entries.
• The winner will be contacted by a member of the Comic Con Arabia staff within 28 days of the competition closing.
• The winner must claim the prize at the gate by showing the invitation/prize message or details.
• The winning prize is non-refundable, non-exchangeable and non-transferable.
• Any staff employed by Panache Middle East FZ LLC, Seventh Sense of Entertainment & Events are not able or eligible to win.